Terms of service
OVERVIEW
Welcome to Relivo. The terms "we", "us" and "our" refer to Relivo. Relivo operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Relivo is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete, and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 — OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to your device type, settings, and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly as depicted in our online store. Product images are for illustrative purposes and actual products may vary slightly in appearance.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region or jurisdiction.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. Relivo reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Relivo confirms acceptance via order confirmation email.
We must receive and process your payment before your order is accepted. Please review your order carefully before submitting. Once an order is accepted and fulfillment has begun, Relivo may be unable to accommodate cancellation requests.
In the event that we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 — PRICES AND BILLING
All prices are displayed in USD and are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email.
Posted prices do not include applicable taxes, shipping, handling, or import charges unless expressly stated otherwise. Customers are solely responsible for any customs duties, import taxes, or fees imposed by their country's authorities upon delivery.
We may offer promotions or discounts from time to time that are governed by separate terms. If there is a conflict between promotion terms and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate payment information for all purchases. You represent and warrant that the payment method you provide is valid, that you are duly authorized to use it, and that charges incurred will be honored by your payment provider.
SECTION 5 — SHIPPING AND DELIVERY
All delivery timeframes provided at checkout and on product pages are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, customs processing, and other factors outside our control.
Relivo is not liable for shipping delays caused by carriers, customs authorities, weather events, or any other circumstances beyond our reasonable control. Once your order is transferred to the carrier, risk of loss passes to you.
Relivo does not ship to PO Box addresses. Customers must provide a complete and valid physical delivery address. Orders placed with incomplete or invalid addresses may be cancelled or delayed.
It is the customer's responsibility to ensure that all shipping information provided is accurate. Relivo is not responsible for orders delayed or undelivered due to incorrect addresses provided by the customer.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including all trademarks, brand names, text, images, graphics, product descriptions, video, and audio content, and the design, selection, and arrangement thereof, are owned by Relivo, its affiliates or licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent.
Relivo's name, logo, product names, designs, and slogans are trademarks of Relivo. You must not use such trademarks without prior written permission from Relivo. Shopify's name, logo, and related marks are trademarks of Shopify Inc. All rights not expressly granted herein are reserved.
SECTION 7 — OPTIONAL TOOLS
You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor control.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties or representations of any kind. We shall have no liability arising from or relating to your use of optional third-party tools.
Any use of optional tools offered through our store is entirely at your own risk and discretion.
SECTION 8 — THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party websites you access through links on our store.
We are not liable for any harm or damages related to your access of third-party websites or your purchase or use of products or services on those websites. Please review the policies of any third-party website before engaging in any transaction.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]
Relivo is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Relivo. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Relivo, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Relivo.
SECTION 10 — PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and agree to our Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be shared with Shopify and third parties located in countries other than where you reside, in order to provide services to you.
SECTION 11 — FEEDBACK
If you submit any ideas, suggestions, feedback, reviews, or other content, you grant Relivo a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such content in any medium for any purpose, including commercial use.
You represent and warrant that you own or have all necessary rights to any feedback you submit, and that your feedback will not violate any third-party rights or these Terms.
We may, but have no obligation to, monitor, edit or remove feedback that we determine to be unlawful, offensive, or otherwise objectionable.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our store that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
SECTION 13 — PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services to: engage in any unlawful or malicious purpose; violate any applicable regulations or laws; infringe upon our intellectual property rights or those of others; harass, abuse, harm or defame any person; transmit false or misleading information; send unsolicited advertising or spam; impersonate any person or entity; or engage in any conduct that restricts or inhibits anyone's use of the Services.
You also agree not to: upload malicious code or viruses; reproduce, sell or exploit any portion of the Services; collect personal information of others without consent; use automated tools, bots, scrapers or AI agents to access the Services without permission; or interfere with or circumvent the security features of the Services.
We reserve the right to suspend or terminate your access at any time without notice if we determine you have violated any part of these Terms.
SECTION 14 — AGENTS
14.1 This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of any person or entity without direct supervision.
14.2 No Agent may access, use, or interact with Services unless it identifies itself and operates in strict accordance with the requirements in section 14.4 below.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: identify that requests are from an Agent in all HTTP/HTTPS requests; not conceal or obfuscate that interactions are from an Agent; respond truthfully to any question seeking to determine if interactions are from a human or computer; and not circumvent any measures intended to block or limit Agent access.
SECTION 15 — TERMINATION
We may terminate this agreement or your access to the Services at any time without notice at our sole discretion. You will remain liable for all amounts due up to and including the date of termination.
The following sections will survive termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and any provisions that by their nature should survive.
SECTION 16 — DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT FULLY APPLY TO YOU.
SECTION 17 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, RELIVO, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES.
IN NO EVENT SHALL RELIVO'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES EXCEED THE AMOUNT YOU PAID TO RELIVO FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.
SECTION 18 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless Relivo, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, arising out of your breach of these Terms of Service, your violation of any law or the rights of a third party, or your access to and use of the Services.
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity of any other provisions.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
The failure of Relivo to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Service constitute the entire agreement between you and Relivo regarding your use of the Services and supersede any prior agreements, communications or proposals, whether oral or written.
SECTION 21 — ASSIGNMENT
You may not transfer or assign this agreement or any of your rights under these Terms without our prior written consent. Relivo may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
SECTION 22 — GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with applicable international commercial law. Any disputes arising from your use of our Services or purchase of our products shall first be attempted to be resolved through good-faith negotiation. Relivo reserves the right to pursue any available legal remedy in the applicable jurisdiction.
For customers in the European Union — nothing in these Terms affects your statutory rights under applicable EU consumer protection law.
For customers in the United Kingdom — nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer law.
SECTION 23 — HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 — CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.
SECTION 25 — CONTACT INFORMATION
For any questions about these Terms of Service, please contact us at:
Relivo 📧 help.relivo@gmail.com
We aim to respond to all inquiries within 24 hours, Monday through Friday.