Legal notice
1. WEBSITE OPERATOR INFORMATION
This website, shoprelivo.com, is operated by Relivo, an e-commerce brand specializing in premium recovery and wellness products.
For all legal, commercial, and customer inquiries, please contact us at:
Brand Name: Relivo Website: shoprelivo.com Email: help.relivo@gmail.com Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
2. NATURE OF BUSINESS
Relivo is an international e-commerce retailer operating exclusively online. We sell premium recovery, massage therapy, and wellness devices to customers in the United States, United Kingdom, Australia, Canada, New Zealand, and European Union member states.
Relivo operates as a direct-to-consumer brand. All sales are made directly between Relivo and the end customer through our online store at shoprelivo.com, powered by Shopify Inc.
3. PLATFORM AND TECHNOLOGY
This website is hosted and powered by Shopify Inc., a company incorporated in Canada with its principal place of business at 151 O'Connor Street, Ground Floor, Ottawa, Ontario, Canada K2P 2L8.
While Relivo's store is powered by Shopify's platform, all sales transactions, product fulfillment obligations, customer service responsibilities, and commercial relationships are exclusively between Relivo and the purchasing customer. Shopify Inc. bears no responsibility for any aspect of transactions conducted through this store.
4. INTELLECTUAL PROPERTY
All content published on shoprelivo.com, including but not limited to the Relivo brand name, the Relivo logo, product names, product descriptions, marketing copy, images, graphics, videos, design elements, color schemes, and all other creative material, is the exclusive intellectual property of Relivo unless otherwise stated.
All rights are reserved. No part of this website's content may be reproduced, distributed, modified, displayed, published, licensed, sold, transferred, or used in any form or by any means — including but not limited to electronic, mechanical, photocopying, recording, or any other method — without the prior express written consent of Relivo.
Unauthorized reproduction or use of any Relivo intellectual property constitutes a violation of applicable intellectual property laws and may result in civil and criminal penalties.
The Relivo trademark, wordmark, and logo are proprietary to Relivo. Any unauthorized use of the Relivo name, logo, or brand identity is strictly prohibited and may be subject to legal action.
All third-party trademarks, brand names, and product names referenced on this website remain the property of their respective owners. Reference to any third-party product, service, or brand does not constitute or imply any endorsement, affiliation, or partnership with Relivo unless explicitly stated.
5. PRODUCT INFORMATION AND ACCURACY
Relivo makes every reasonable effort to ensure that all product descriptions, specifications, images, pricing, and availability information published on shoprelivo.com are accurate and up to date at the time of publication.
However, Relivo does not warrant or guarantee that all product information is completely accurate, complete, current, or error-free at all times. Product images are representative and actual product appearance may vary slightly. Relivo reserves the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.
In the event that a product is listed at an incorrect price due to a typographical error or system error, Relivo reserves the right to cancel any orders placed at the incorrect price and will notify affected customers promptly.
6. MEDICAL AND HEALTH DISCLAIMER
The products sold by Relivo are consumer wellness and recovery devices. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition or disease.
The information, product descriptions, and marketing materials published on shoprelivo.com are provided for general informational and educational purposes only. Nothing on this website constitutes professional medical advice, diagnosis, or treatment.
Relivo does not make any medical claims regarding the therapeutic outcomes of its products. Individual results may vary depending on the user's health condition, age, usage frequency, and other factors outside Relivo's control.
If you have a pre-existing medical condition, are pregnant, are receiving medical treatment, or are taking prescription medication, you should consult a qualified healthcare professional before using any Relivo product.
Relivo expressly disclaims all liability for any adverse effects, injuries, or health outcomes arising from the use or misuse of its products contrary to the provided instructions.
7. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Relivo, its directors, officers, employees, affiliates, agents, suppliers, and licensors shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages of any kind arising from or related to your use of shoprelivo.com, your purchase of products through our store, or your reliance on any information published on this website.
This includes but is not limited to damages for loss of profits, loss of revenue, loss of data, loss of goodwill, personal injury, property damage, or any other intangible losses, even if Relivo has been advised of the possibility of such damages.
In all circumstances, Relivo's maximum total liability to any customer for any claim arising from or related to a specific product purchase shall not exceed the amount actually paid by that customer for the specific product giving rise to the claim.
Nothing in this Legal Notice excludes or limits Relivo's liability for death or personal injury caused by proven negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded under applicable consumer protection law.
8. CONSUMER RIGHTS
Relivo respects and complies with applicable consumer protection laws in the jurisdictions where we operate.
United States Customers: Your consumer rights under applicable federal and state consumer protection legislation are not affected by these terms. If you believe you have a valid consumer complaint, you may contact the Federal Trade Commission at ftc.gov or your relevant state attorney general's office.
United Kingdom Customers: Nothing in this Legal Notice affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation. UK customers may also contact the Citizens Advice consumer service or Trading Standards for assistance.
European Union Customers: Nothing in this Legal Notice affects your statutory rights under Directive 2011/83/EU on consumer rights, Directive 1999/44/EC on the sale of consumer goods, or any applicable national consumer protection legislation. EU customers also have access to the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr for cross-border dispute resolution.
Australian Customers: Nothing in this Legal Notice excludes, restricts, or modifies any rights you may have under the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010. Our products come with guarantees that cannot be excluded under Australian Consumer Law.
Canadian Customers: Your rights under applicable provincial consumer protection legislation are not affected by these terms.
9. THIRD-PARTY LINKS AND CONTENT
shoprelivo.com may contain hyperlinks to external websites and platforms operated by third parties. These links are provided for informational convenience only.
Relivo has no control over, and assumes no responsibility for, the content, privacy practices, accuracy, or availability of any third-party websites. The inclusion of any link on our website does not imply endorsement, approval, or affiliation with the linked website or its operator.
You access third-party websites entirely at your own risk. We strongly recommend reviewing the terms and privacy policies of any third-party website before providing personal information or completing any transaction on those platforms.
10. PRIVACY AND DATA PROTECTION
Relivo is committed to protecting the privacy and personal data of all visitors and customers. Our collection, use, storage, and processing of personal data is governed by our Privacy Policy, which is available on our website.
By accessing and using shoprelivo.com, you acknowledge that you have read and understood our Privacy Policy and consent to the collection and processing of your personal data as described therein.
Relivo complies with applicable data protection legislation including the General Data Protection Regulation (GDPR) for EU customers, the UK GDPR for UK customers, and the California Consumer Privacy Act (CCPA) for California residents where applicable.
For any data protection inquiries or requests to exercise your data rights, please contact us at help.relivo@gmail.com.
11. COOKIES
shoprelivo.com uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities.
By continuing to use our website, you consent to our use of cookies in accordance with our Privacy Policy and Cookie Policy. You may adjust your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
12. PROHIBITED ACTIVITIES
Users of shoprelivo.com are strictly prohibited from engaging in any of the following activities:
Attempting to gain unauthorized access to any part of this website, our servers, or any database connected to our website. Using automated tools, bots, scrapers, or any artificial means to access, copy, monitor, or extract data from this website. Transmitting any malicious code, viruses, or harmful data through or to this website. Using this website for any unlawful, fraudulent, or harmful purpose. Reproducing, duplicating, copying, or exploiting any portion of this website or its content for commercial purposes without express written permission from Relivo. Impersonating Relivo, any Relivo employee, or any other person or entity in connection with this website.
Relivo reserves the right to report any breach of these prohibitions to the relevant law enforcement authorities and to take appropriate civil or criminal legal action against offending parties.
13. CHANGES TO THIS LEGAL NOTICE
Relivo reserves the right to update, amend, or replace this Legal Notice at any time without prior notice. Any changes will be effective immediately upon publication on this page.
The "Last Updated" date at the top of this page will reflect the date of the most recent revision. Your continued use of shoprelivo.com following any changes to this Legal Notice constitutes your acceptance of the revised terms.
We recommend that you review this Legal Notice periodically to stay informed of any updates.
14. DISPUTE RESOLUTION
Relivo is committed to resolving any disputes with customers fairly, efficiently, and in good faith.
If you have a complaint or dispute arising from your use of our website or your purchase of any Relivo product, please contact us first at help.relivo@gmail.com. We aim to resolve all customer complaints within 5 business days of receipt.
If we are unable to resolve your complaint directly, EU customers may use the European Commission's Online Dispute Resolution platform. UK customers may contact the relevant Alternative Dispute Resolution scheme. US customers may seek resolution through applicable federal or state consumer protection channels.
Relivo reserves all rights to pursue any available legal remedy in any applicable jurisdiction for any breach of these terms or applicable law.
15. SEVERABILITY
If any provision of this Legal Notice is found by a court or regulatory authority of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of this Legal Notice which shall continue to be valid and enforceable to the fullest extent permitted by law.
16. ENTIRE AGREEMENT
This Legal Notice, together with our Terms of Service, Privacy Policy, Refund Policy, and Shipping Policy, constitutes the entire legal framework governing your use of shoprelivo.com and your relationship with Relivo as a customer or visitor.
In the event of any conflict between this Legal Notice and any other policy published on our website, our Terms of Service shall take precedence.
17. CONTACT INFORMATION
For all legal inquiries, intellectual property concerns, compliance matters, or any questions regarding this Legal Notice, please contact us at:
Relivo 📧 help.relivo@gmail.com
We aim to respond to all legal and compliance inquiries within 3 business days.
Relivo — Recovery Elevated