Refund policy
Our 30-Day Satisfaction Guarantee
At Relivo, we stand behind every product we sell. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return or refund.
We want every Relivo customer to feel confident buying from us — which is why our guarantee is simple, clear, and genuine.
Eligibility For Returns
To be eligible for a return, the following conditions must be met:
Your return request must be submitted within 30 days of your confirmed delivery date. The item must be in its original condition — not physically damaged by misuse, and returned with all original accessories and packaging where possible. You must provide your order number and proof of purchase when contacting us.
We understand that wellness devices need to be tried to be evaluated. If the product has been used as intended and you are genuinely unsatisfied with the results, please contact us — we will work with you to find the right resolution.
How To Request A Return
Contact our support team at help.relivo@gmail.com with the following information — your full name, order number, reason for return, and if applicable, a photo or short description of any issue with the product.
All returns must be pre-approved via email before any item is sent back. Items returned without prior authorization will not be accepted and cannot be refunded.
Once your return is approved, we will provide you with the complete return instructions including the return address.
Please note: Return shipping costs are the responsibility of the customer unless the item arrived defective, damaged, or incorrect. We recommend using a trackable shipping method for your return as Relivo is not responsible for items lost in return transit.
Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged on arrival, or different from what you ordered — please contact us within 7 days of delivery at help.relivo@gmail.com with a clear photo of the issue.
In these cases, Relivo will cover the cost of return shipping and will either send a replacement product or issue a full refund at no additional cost to you — your choice.
We take product quality seriously and will resolve every genuine defect case quickly and fairly.
Non-Returnable Situations
The following situations are not eligible for returns or refunds:
Items returned more than 30 days after the confirmed delivery date. Items that have been physically damaged through misuse, dropping, improper use, or exposure to water beyond the product's rated resistance. Items purchased during a final sale or special clearance promotion where non-refundable terms were stated at the time of purchase. Returns submitted without prior email authorization.
Exchanges
If you would like a different product, the fastest process is to initiate a return for your original item and place a new order separately once your return is approved. This ensures you receive your new item as quickly as possible without waiting for the return to be processed first.
European Union Customers — 14-Day Cooling Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, without providing justification, in accordance with EU consumer protection law.
To exercise this right, please contact us at help.relivo@gmail.com within 14 days of receiving your item. The item must be returned in its original condition with all packaging and accessories. Return shipping costs for EU cooling-off period returns are the responsibility of the customer unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you by email of the outcome within 3 business days.
If your refund is approved, it will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at help.relivo@gmail.com and we will investigate immediately.
Contact Us
For any return, refund, or product question — our support team is available at:
We aim to respond to every message within 24 hours, Monday through Friday.
Relivo — Recovery Elevated